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Hostess & Housekeeping Supervisor (Grade B)

Grade B

Main area
Grade B
Full time - 37.5 hours per week (roster basis working between 0630-2000 5 days from 7)
Job ref
Airedale General Hospital
£23,788 pro rata per annum
Salary period
07/06/2023 23:59
Interview date

AGH Solutions is a wholly-owned subsidiary of Airedale NHS Foundation Trust. We are proud of our NHS heritage, and proud to be supporting Airedale’s clinical services.

We provide a wide range of services from traditional facilities management and estate maintenance, to sterile services, wheelchair engineering and procurement, to clients both within and beyond the NHS.

Job overview

This is an exciting opportunity to join AGH Solutions, Team of the Year – Catering.


We are now recruiting for an Catering - Housekeeper Supervisor, this role is a multifunctional role, and will cover Hostess & Housekeeper Services, and help to ensure the highest standards of service are given to our patients, service users and colleagues, working alongside the Service Leads and Clinical colleagues


As part of the role, you will be loading the Hostess & Housekeeper service on a daily basis, completing meal time observations, presenting and preparing team huddles and communication sessions, along with the daily line to line management of a team of Hostess and Housekeepers, which includes, managing sickness, performance, PDRs, recruitment and training.  Other tasks include, adverse event investigations, roster production, ensuring that the service demands are met within budget and of the SLA.

Our Catering Team which recently won Team of the Year, is passionate about our patients experience, and developing our service to meet the needs of our patients, colleagues and service users, but also that we work collaboratively with internal and external stakeholders, building upon the trusts foundations and right care values.


We welcome the unique contributions that you can bring in terms of your experience, along with culture, ethnicity, race, sex, gender identity and expression, religion, disability, sexual orientation and beliefs

Main duties of the job

•    To lead a team and ensure high standards of patient, restaurant, and retail services within designated locations on the site at all required times.
•    To communicate with staff, colleagues and service users taking corrective action where appropriate.   
•    Contribute to the delivery of a quality catering service in accordance with specification standards.
•    To Promote a Just Culture.
•    To ensure that all patient meal requirements are ordered in a timely manner by staff at ward level and that all patient meal requirements are accurately assembled and delivered tin a timely manner
•    Assisting with Hospitality and delivery of hospitality to users.
•    To ensure the provision of the Hostess and Ward Housekeeping Services are provided to the standard required
•    In line with National Cleaning Standards (NCS) ensure the provision of a safe, hygienic environment for patients and staff
•    To communicate effectively with team, work colleagues, and visitors throughout the process of delivery of the service and at all times respecting dignity and confidentiality


Working for our organisation

AGH Solutions Ltd was incorporated on 1 September 2017 as a registered company limited by shares. The sole shareholder is Airedale NHS Foundation Trust.

AGH Solutions is a wholly owned subsidiary of the Trust and provides a fully managed suite of healthcare facilities for use by the Trust. AGH Solutions provides value to the Trust through its specific service offer and through its ability to manage developments and operational risk for the Trust and other parties, enabling the Foundation Trust Board to focus on clinical matters. 

Airedale hospital is one of a small number of hospitals constructed entirely from aerated concrete and is seeking to access the Government’s new hospital programme. If the bid is successful, it will be a defining moment for the hospital and the community.

AGH Solutions is an ambitious company and wants to expand its services beyond the hospital walls and into the local region. The company has developed a business growth strategy for 2020-2025 and is seeking a Non-Executive Director that can drive the delivery of these ambitious goals.

Benefits include

26 days holiday a year + Bank Holidays (pro rata)

24/7 access to Employee Assistance Line

Options to buy and sell annual leave

Access to 4 Staff Networks – Enable, Gender, Race Equality and Rainbow Networks (LGBTQ+)

Onsite Children’s Nursery

Access to NHS Discounts

Detailed job description and main responsibilities

For further information and full details of the job role please see the attached job description and person specification.

Person specification


Essential criteria
  • GCSE Maths and English at grade C or above
Desirable criteria
  • IOSH Managing Safely Level 3
  • Level 3 Food Hygiene certificate
  • Customer Service training / qualification


Essential criteria
  • • Good knowledge of Health & Safety and Food Safety practices
  • • An understanding of Confidentiality
  • • Knowledge of allergens and allergen management
  • • Knowledge of catering and hospitality best practice
Desirable criteria
  • • Understanding of Information Governance
  • • Knowledge of HACCP
  • • Knowledge of NHS PLACE
  • • Understanding of NHS Framework of Audit


Essential criteria
  • • Experience of working in a catering environment
  • • Experience in dealing with customers and handling complaints
  • • Experience of working with the public / customers
  • • Experience of working to schedules, procedures and deadlines
  • • Previous Supervisory Experience
  • • Experience of working with allergens and best practice
Desirable criteria
  • • Working in a healthcare / hospital setting


Essential criteria
  • • Computer literate in excel and word
  • • Ability to plan & organise own workload to a high standard as well as work as part of a team
  • • Effective communicator
  • • High attention to detail
  • • Able to use own initiative
  • • Ability to follow written and verbal instructions

Employer certification / accreditation badges

Disability confident committedMenopause Friendly Employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Gareth Williams
Job title
Catering Services Manager
Email address
Telephone number
01535 294063